 The World Economic Forum has listed the top 5 skills workers need by 2025:
- Analytical thinking - Active learning - Complex problem-solving - Critical thinking - Creativity & initiative There’s a powerful skill behind them all: the ability to listen. Listening builds trust. It fuels innovation. It helps us lead with clarity and empathy. In a world that’s changing fast, communication isn’t a “nice to have” — it’s the foundation of everything. 🧠 Want to future-proof your skills? Start by listening with intention. https://www.improvmindset.com/listening.html.
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 Trust is a hot topic right now—and for good reason.
When trust breaks down, companies don’t just lose employees; they lose momentum, innovation, and long-term growth. Trust isn’t built in grand gestures—it’s built in everyday moments. When leaders listen, follow through, and empower their teams, trust strengthens. But when they don’t? Disengagement, high turnover, and stagnation take over. So, what builds trust? Listening. Listen to what your employees are saying. Ignoring feedback makes employees feel unheard and undervalued. The biggest lesson I’ve learned? Listening isn’t passive—it’s a power move. Leaders who listen well create stronger, more resilient teams. How are you building trust in your workplace? #ListenwithoutAgenda #Trust #Communication #ImprovMindset Check out the info about The Book Active listening is more than just hearing words—it’s understanding customers’ needs and expectations.
Uber's CEO, Dara Khosrowshahi, went undercover as a driver. His experience of lsitening to customers led to cultural shifts and better support systems through listening and genuine empathy. Here's how: 📢 Communication: Championing 'Silence Breakers' Encouraged speaking up about concerns, ditching the old "bro culture". No more sweeping issues under the rug, but encouraging open conversations and healthy conflict, leading to 🤝 Relationships (Psychological Safety): an environment where trust trumps fear, fostering genuine collaboration across teams. 🎯 Alignment (Culture and Purpose): establishing a Corporate University get all the employees on the same wavelength when it comes to mission, culture, and values - but making this a permanent and iterative part of the organisation, not just a tick box 'event'. 💪 Execution: From "Move Fast and Break Things" to "Do the Right Thing" Shifted focus from growth at all costs to responsible, purpose-driven execution. 🚀 Capacity: Empowering everyone to own the culture. Embedding silence breakers through the company, and creating a long standing learning culture for everyone recognising that culture isn't just top-down – it's everyone's responsibility to build and maintain. The result? Uber are finally returning a profit - and will have reduced their staff churn, sickness rates, have stronger resilience and will be spending less on crisis-management-PR.. Listening is the key to all of this. It is your superpower. It's time to hone it. #ListenWithoutAgenda #ImprovMindset  Ai is a game changer.
Yet nothing can replace human connection. When it comes to sales, management and leadership, your listening skills are the key difference to building empathy and developing relationships. In an article in HR Executive magazine, Author Mimi Nicklin says "connection is crucial, especially in a world where 51% of the global workforce is actively seeking an exit from their current roles, and 52% of employees report feeling chronically lonely." The solution, Nicklin asserts, lies not in retention strategies or performance reviews but in fostering a culture of belonging. “The answer is in ‘listening-led leadership’—a leadership approach that connects our leaders to their people in understanding, curiosity and, yes, organizational empathy.” It's time to learn how to listen. #Listenwithoutagenda #improvmindset  For the sake of employee engagement and retention, learning how to actively listen has become a mandatory skill for leaders.
And yet very few MBA's include classes on how to effectively listen. Now there is a resource for leaders. https://www.amazon.com/dp/B0DSG2F9WC  As AI and automation reshape the workplace, empathy and human connection are more critical than ever.
AI can process data, but it can’t pick up the subtleties and nuances of what is really happening. People are like icebergs: What we see and hear are the 10% above the water. The 90% below the water is the part we have to listen for. Leadership training must prioritise deep listening skills. https://www.amazon.com/dp/B0DSG2F9WC  It's not just about HOW you listen. It's about how you RESPOND.
A 2020 Qualtrics study found that 92% of employees believe it’s important that their company listens to feedback—but just 7% said their company then acts on feedback well. However, engagement among workers whose companies acted on feedback more than doubled. If you want to learn more about effective lsitening and how it can improve your employee engagement: https://www.amazon.com/dp/B0DSG2F9WC  Birthing a book is a long and arduous process! There are multiple moments of self-doubt, trepidation and questioning.
My goal in writing the book was to be helpful, and to be of service however possible. My father, who recently passed, was very involved in the local Rotary Club in Pennsylvania, and they always recited the four-way test at every meeting: Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned? To me this always resonated with the lesson I taught in Improv; Always make your scene partner look good. It’s not about an internal focus; it is about serving those around you. The goal of the book is to be of service. If someone found some small thing, anything, then I am happy. I am extremely delighted when my friend and colleague Nancy Bacon wrote a great blog post about my book. Check it out! https://nancybacon.com/listening/ And I received so many great statements from early readers – it was overwhelming! “Listening is about being truthfully present - not only with others, but with ourselves. This is the gift Andrew so skillfully and thought-provokingly unwraps in this book.” “Andrew hits a home run with this fun and practical guide to improving the quality of your relationships at home and at work through the power of deep listening.” I wrote this in the intro: Please tell me what you find out about your own listening style! The more I get to hear your experiences and stories, the more I get to learn about how the lessons and exercises work for you. Please share your experiences! Talk to me. I’ll listen. I am serious. I want to know. If for no other reason, than to know I wasn’t operating in a void. Thank you. I look forward to hearing from you.  The Ariel Group published an article about my book Listening without Agenda.
The Ariel Group develops powerful and authentic communication skills to drive better performance for leaders and their teams. They are an amazing training and coaching company I have worked with for a number of years. Snippits from the article: As you listen, your brain is constantly jumping to conclusions based on what you think you know rather than what’s being said. Andrew explains, “your medial prefrontal cortex [the right side of the brain] is always aware–listening, watching, seeing, smelling. The dorsolateral prefrontal cortex [the left side of the brain] works on categorizing all this data from the right side against what we already know.” - Once you begin categorizing, you stop listening. Unless you’re concentrating on listening, the categorizing part of your brain takes over and creates a narrative for you based on what you’re hearing–often a narrative that is different from what the other person is saying. Stay present by actively listening and resisting the urge to categorize or extrapolate meaning. Read it all here! https://www.arielgroup.com/how-to-be-a-better-listener/  Conscious businesses are built on intentional leadership—and one of the most powerful (and often overlooked) skills is deep listening.
Real listening isn’t just waiting for your turn to talk. It’s tuning in beyond the words, picking up on what’s not being said, and responding with awareness. Let’s say a leader notices a normally reliable team member seems off. Instead of assuming or brushing it aside, they check in. Through a real conversation, they learn the employee is dealing with a personal health issue and struggling to keep up. Because the leader listened—really listened—they can adjust the workflow, rally support, and keep the project on track before things spiral. Want to build this into your leadership training? Try this: 🔹 Ask yourself, “What did you hear?” 🔹 Then go further, “What wasn’t said?” Deep listening saves time, energy, and resources while strengthening trust. It’s a game-changer. Are you ready to level up your lsitening skills and leadership presence? Let’s connect. Contact #ImprovMindset #ListenwithoutAgenda #Leadership #DeepListening |
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Mission: To create interpersonal environments where humans learn to be fully present in their possibilities, communicate in more authentic ways, and experience their limitless opportunities for innovation.
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