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Active listening is more than just hearing words—it’s understanding customers’ needs and expectations.
Uber's CEO, Dara Khosrowshahi, went undercover as a driver. His experience of lsitening to customers led to cultural shifts and better support systems through listening and genuine empathy. Here's how: 📢 Communication: Championing 'Silence Breakers' Encouraged speaking up about concerns, ditching the old "bro culture". No more sweeping issues under the rug, but encouraging open conversations and healthy conflict, leading to 🤝 Relationships (Psychological Safety): an environment where trust trumps fear, fostering genuine collaboration across teams. 🎯 Alignment (Culture and Purpose): establishing a Corporate University get all the employees on the same wavelength when it comes to mission, culture, and values - but making this a permanent and iterative part of the organisation, not just a tick box 'event'. 💪 Execution: From "Move Fast and Break Things" to "Do the Right Thing" Shifted focus from growth at all costs to responsible, purpose-driven execution. 🚀 Capacity: Empowering everyone to own the culture. Embedding silence breakers through the company, and creating a long standing learning culture for everyone recognising that culture isn't just top-down – it's everyone's responsibility to build and maintain. The result? Uber are finally returning a profit - and will have reduced their staff churn, sickness rates, have stronger resilience and will be spending less on crisis-management-PR.. Listening is the key to all of this. It is your superpower. It's time to hone it. #ListenWithoutAgenda #ImprovMindset
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 Ai is a game changer.
Yet nothing can replace human connection. When it comes to sales, management and leadership, your listening skills are the key difference to building empathy and developing relationships. In an article in HR Executive magazine, Author Mimi Nicklin says "connection is crucial, especially in a world where 51% of the global workforce is actively seeking an exit from their current roles, and 52% of employees report feeling chronically lonely." The solution, Nicklin asserts, lies not in retention strategies or performance reviews but in fostering a culture of belonging. “The answer is in ‘listening-led leadership’—a leadership approach that connects our leaders to their people in understanding, curiosity and, yes, organizational empathy.” It's time to learn how to listen. #Listenwithoutagenda #improvmindset  For the sake of employee engagement and retention, learning how to actively listen has become a mandatory skill for leaders.
And yet very few MBA's include classes on how to effectively listen. Now there is a resource for leaders. https://www.amazon.com/dp/B0DSG2F9WC  As AI and automation reshape the workplace, empathy and human connection are more critical than ever.
AI can process data, but it can’t pick up the subtleties and nuances of what is really happening. People are like icebergs: What we see and hear are the 10% above the water. The 90% below the water is the part we have to listen for. Leadership training must prioritise deep listening skills. https://www.amazon.com/dp/B0DSG2F9WC  It's not just about HOW you listen. It's about how you RESPOND.
A 2020 Qualtrics study found that 92% of employees believe it’s important that their company listens to feedback—but just 7% said their company then acts on feedback well. However, engagement among workers whose companies acted on feedback more than doubled. If you want to learn more about effective lsitening and how it can improve your employee engagement: https://www.amazon.com/dp/B0DSG2F9WC |
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Mission: To create interpersonal environments where humans learn to be fully present in their possibilities, communicate in more authentic ways, and experience their limitless opportunities for innovation.
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HoursM-F: 7am - 9pm
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